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FAQs

Answers to the questions we hear most about our services, pricing and process.

What does Statista Global Services Pvt Ltd do?

We run six service lines for businesses: IT services consulting, cloud computing (migration, hosting, backup), network infrastructure (cabling, Wi-Fi, firewalls, remote access), enterprise communication systems (VoIP, unified messaging, contact centers), genuine spare parts for tractors and industrial equipment shipped worldwide, and merchant cash advance funding.

How quickly will I get a quote or proposal?

Within 48 hours of receiving your request. IT assessments start with a short call to review your current setup, then a scoped proposal with costs and timeline.

Is the IT assessment really free?

Yes. The initial review and proposal cost nothing and carry no obligation. You pay only if you accept a proposal.

Where are you located and who do you serve?

Our office is in Srinagar, Jammu & Kashmir, India. We serve clients in five countries: India, the United States, Canada, the United Kingdom and the United Arab Emirates, with a US toll-free line for North American customers.

Are the spare parts genuine?

Parts are matched by OEM part number and inspected and photographed before packing. Where an OEM part is discontinued we offer approved equivalents and say so clearly on the quote.

How does a merchant cash advance work?

You receive a lump sum and repay it as a fixed percentage of future card sales, so payments rise and fall with your revenue. Funding decisions usually take 24–48 hours. A merchant cash advance is a purchase of future receivables, not a loan; see our Terms for details.

How do I pay?

Bank transfer, card and invoice. Indian customers receive GST-compliant invoices (GST No 01ABKCS4380F1ZH). International orders are quoted in USD unless agreed otherwise.

What is your refund policy?

It depends on the service. In short: unused parts can be returned within 14 days, prepaid IT and communication services are refunded pro rata for undelivered work, and funding advances are governed by their agreement. The full Refund Policy has the details.

How do you handle my data?

We collect only what we need to answer your enquiry and deliver the service, never sell it, and delete it on request. See the Privacy Policy.

Can you support us after the project ends?

Yes. Most IT and communication clients move to a monthly managed-support plan with a named point of contact and agreed response times.

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